If your requirement is to send a submission to an additional destination while still maintaining the primary submission route, you may wish to use the Secondary Submission URL feature instead.
For example:
Primary submission destination → CRM 1
Secondary submission destination → Internal system or webhook
In this scenario, the submission is sent to both destinations rather than replacing the primary routing.
Submission destination rules and Secondary Submission URLs serve different purposes:
Feature | Purpose |
Submission Destination Rule | Changes the primary destination for a submission |
Secondary Submission URL | Sends a copy of the submission to an additional destination |
Which Should I Use?
Use a Submission Destination Field Rule when:
The submission should be sent to a different destination instead of the default destination
Routing depends on user responses, campaign requirements, or gate specific requirements
Use a Secondary Submission URLs when:
You need a copy of the submission sent elsewhere
The primary submission destination should remain unchanged
You need to integrate with multiple systems simultaneously
For more information on setting up Submission Destination Field Rules, see our Knowledge Base article on Dynamic Submission Routing Using Rules.
For more information on configuring Secondary Submission URLs, see our Knowledge Base article on Secondary Form Submissions.