Opening the Support Messenger
When you log in to Formulayt, you will see a Blue button in the bottom right corner, clicking on this will open the Support Messenger and from here you can:
Chat with the AI agent Fin
Create a support ticket
Check your existing tickets
Access the Knowledge Base
Chat with Fin (AI Support)
Fin is an AI agent trained on Formulayt content. Fin answers questions and helps you navigate the platform.
Use Fin for:
General questions about Formulayt
Help finding features or settings
Guidance on using the platform
Fin is available instantly, 24/7.
How to chat with Fin
Click the Blue button in the bottom right
Select “Ask a question”
Enter your question
You can also:
Attach files
Use emojis or GIFs
Record voice notes
Fin will search for answers and provide relevant Knowledge Base articles. If Fin cannot resolve your query, you can request human support. The system transfers your full conversation to the Support team.
View past conversations with Fin
You can access previous chats at any time.
To view past conversations:
Open the Support Messenger
Select Messages from the menu bar
Messages are ordered by latest activity, with the most recent at the top.
Create a Support Ticket
You can create a support ticket directly from the Support Messenger.
How to create a ticket
Click the Blue button in the bottom right
Select a ticket type under “Create a ticket”
Add a title and short description
Click “Create a ticket”
For more details on ticket types, please see our Raising Support Tickets guide here.
View and Manage Your Tickets
You can review, update, and manage tickets from both the messenger and the Ticket Portal.
View tickets in the Support Messenger
Click the Blue button in the bottom right
Select Tickets from the menu bar
You will see all tickets you have raised or followed. Tickets are sorted by latest activity.
View tickets in the Ticket Portal
Click Help in the top right of your account
Select Support tickets
The Ticket Portal includes two tabs:
My tickets – Tickets you have raised or follow
All tickets – All tickets associated with your account
You can:
Filter tickets by state or type
Search for specific tickets
Interact with tickets in the Ticket Portal
To check or reply to a ticket:
Select the speech icon to open the conversation in the messenger
View status and previous messages
Send updates or additional information
To follow a ticket:
Select the plus icon
Track updates and join the conversation
Access the Knowledge Base
You can search and read Knowledge Base articles directly in the Support Messenger.
How to access the Knowledge Base
Click the Blue button in the bottom right
Scroll to Search for help or select Help from the menu bar
Use the search bar to find relevant articles
The Knowledge Base provides guides, tutorials, and best practices for using Formulayt.