Formulayt

Follow these steps if your gates are not loading

Check if the Formulayt script is loading

Support tickets help you report issues, request changes, or ask detailed questions that require investigation. This guide explains the different ticket types and what information to include.

Raising Support Tickets

Troubleshoot common issues when gates fail to load or submit by checking installation scripts and embed codes.

Debugging Gates That Aren't Loading or Submitting

Diagnose and fix issues when gate submissions fail to appear in your marketing automation platform

Troubleshooting Missing Form Submissions in Marketing Automation Platforms

Properly implement Formulayt gates that are dynamically injected after page load when using JavaScript frameworks, A/B testing tools and Single Page Applications (SPA).

Issues Working with Dynamically-Injected Gates

How Formulayt uses caching to improve performance, and how to clear these caches when troubleshooting update delays.

Understanding Formulayt's Caching Layers

Fix misaligned data in Formulayt CSV exports by learning how to properly open files containing line breaks.

Line Break Issues with CSV Exports (MS Excel)

Formulayt's native modal gates delivers better performance and reliability than implementing custom pop-ups.

Why You Should Use Formulayt's Native Modal/Pop-up Functionality

Diagnose and fix form pre-population issues in Formulayt by verifying receiving platform integration and clearing browser cache data.

Solving Common Pre-Population Issues

How to report potential security vulnerabilities in Formulayt to ensure they're addressed quickly and effectively by our security team.

Reporting Security Concerns to Formulayt

Why you might receive an unexpected OTP email and how to secure your account.

I received a Formulayt one-time passcode (OTP) email but I didn't try to log in

Troubleshooting

Create a custom design with text, images, and links

Log-in to My Account

View My Tickets

Terms & Conditions

Log In

My Tickets

Find answers and get help from Intercom Support and Community Experts

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